Learner information
Complaints and Appeals
Service complaints and assessment appeals are handled separately. Complaints should identify the course, date, issue and desired resolution. Assessment appeals should normally be submitted within ten working days of the result. A reviewer independent of the original decision will be used where practicable.
Before payment
Course-specific dates, instructor details, final price and tax treatment, access arrangements and applicable booking conditions are provided before a learner is asked to pay.
Questions: info@ukpetroleum.com